Smart PBX - Seamless, Scalable Communication in the Cloud!

Choose Smart PBX for its cost-effective, scalable solution that offers advanced communication features, seamless remote access, and reliable performance without the need for expensive on-site hardware

What is Smart PBX?

Smart PBX offers solutions for every budget

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  • Smart PBX is a hybrid solution that combines the strengths of hosted IP phone systems and traditional on-premise PBXs (Private Branch Exchanges). This system provides an industry-leading set of business-class telephony features, leveraging both a local PBX system and a hosted, redundant network infrastructure over the Smart PBX network.

    Key benefits include:

    • Redundancy: Due to its dual approach, with local PBX-centric features and critical features hosted in the cloud, it ensures better Quality of Service (QoS) and high availability.
    • Hybrid Architecture: This decentralization of control, referred to as a “Network PBX,” allows for advanced scalability and availability. Local PBX features are supported on-premise, while critical features such as voicemail and auto attendants are hosted in Smart PBX’s core network.
    • Web-Based Management: Users can manage extensions, voicemail, auto attendants, and more via a user-friendly, web-based graphical interface, offering ease of control and customization.
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    Overall, this setup provides flexibility and reliability, making it a unique offering in the IP PBX market.

Business Continuity and Disaster Prevention

Business Continuity (BC) and Disaster Prevention (DP) are major concerns in today’s business environment. The Smart PBX solution, due to its advanced Hybrid Architecture, provides unparalleled fault tolerance. Servers within the core network are purpose-engineered for multi-level fault tolerance, with multiple, diverse power sources, redundant network connectivity, and redundant connectivity to the Public Switched Telephone Network (PSTN), ensuring no single point of failure exists. Key functions of the system are distributed across multiple redundant aggregators, so in the improbable event of any failure, the Smart PBX seamlessly connects to a redundant server within the hosted core.

In the event of specific/local issues, such as loss of network connectivity or power, which would take a traditional PBX offline, the Smart PBX features hosted on this redundant core infrastructure continue to operate normally. For example, voicemail continues to record caller messages because it is hosted in the core. With the included Voicemail to Email functionality, these messages continue to be emailed to end users, ensuring they are always connected. The Automated Attendant functionality is also hosted within the core voice network. This service controls all customer-specific call routing, whether simple or complex. Entries can be made to provide for ‘offline’ phone numbers, enabling automatic call redirection during local failures. This is transparent to the caller and allows for ‘always on’ voice service; inbound calls are received whether the local PBX is operational or not.

Why Smart PBX

Maintenance-Free

Predictable Monthly Costs

Scalability

Lower Initial Costs

Support 24/7

Reliability and Redundancy

Advanced Features

Remote Work Capabilities